Legal documents

Find the agreements and policies for the OwlMeans website, OwlMeans Platform and commissioned services.

The revised documents below are drafts awaiting activation. Each document identifies its recorded dates and revision status.

Using OwlMeans

Document	What it covers
Terms & Conditions	Main agreement: accounts, charges, ownership, AI, data, remedies and disputes in 26 sections.
Acceptable Use Policy	Prohibited activity, resource abuse, content reports, restrictions and challenges.
Platform Subscription and Billing Agreement	Plans, credit purchases, renewal, cancellation, withdrawal and refunds.
Refund and Cancellation Policy	Cancellation and refund procedures, withdrawal, defective supply and unused credits.
Service Level Agreement	Availability/support framework; numerical commitments require an accepted completed schedule.
Services Terms	Commissioned development, bookings, delivery, payment and intellectual property.

Data and privacy

Document	What it covers
Privacy Policy	Personal data, purposes, recipients, retention, rights and optional choices.
Cookie Policy	Browser storage, analytics and cookie preferences.
Data Processing Agreement	Processing customer personal data on documented instructions.
Subprocessor schedule	Suppliers, their roles and the processing particulars required for authorisation.

Company information

Document	What it covers
Company information / Legal notice	The proprietor, contact details and regional legal disclosures.

For questions about these documents, contact support@owlmeans.com.