Services Terms

Recorded Effective Date: 4 October 2026

Recorded Last Updated: 4 October 2026

Draft prepared: 6 October 2026. Pending activation. Recorded dates concern the preceding version.

Draft revised: 7 October 2026. Activation remains pending.

Non-binding summary. These terms cover commissioned development and booked professional work. The order records scope, price and delivery. You receive agreed deliverables and their transferable rights after payment. Consumer withdrawal and remedies remain available. This summary is outside the operative terms.

1. Engagement and precedence

1.1. Igor Tkachenko OwlMeans Software (trading as “OwlMeans Software, JDG”), NIP 6772507251, EU VAT identifier PL6772507251, REGON 527979906, ul. Ariańska 9/5, 31-505 Kraków, Poland; support@owlmeans.com; telephone +48 780 256 571 (“OwlMeans”), supplies commissioned services to the accepting client (“Client”). These Terms apply to an accepted statement of work (“SOW”) or booking. The SOW identifies deliverables, milestones, dependencies, acceptance criteria, rates or fixed price, tax-inclusive consumer total, payment dates and any cancellation cutoff. No unspecified cutoff or automatic no-show fee applies.

1.2. Mandatory law and the DPA prevail for their respective scopes; an expressly agreed SOW prevails over these Terms. Platform billing governs separately purchased Platform access, and Terms & Conditions govern website use. A service booking is not a subscription unless expressly sold as one. Google reCAPTCHA is among the security services used for bot, fraud and abuse prevention where selected in protected workflows. Its processing is disclosed in the Privacy Policy and Cookie Policy; it does not authorise reuse of confidential engagement materials.

1.3. A quote, contact, session or discussion inquiry on the website starts correspondence; its submission or queued receipt is not a confirmed appointment, paid order, agreed scope or instruction to begin work. A booking/SOW and any required consumer performance request need separate confirmation. Inquiry contact details and attachments are handled as described in the Privacy Policy, including transmission to support and separate email retention. Send only relevant materials you may lawfully disclose, and agree a protected channel and any required DPA before providing production credentials or customer datasets. An inquiry does not grant portfolio, testimonial, marketing, optional-improvement or model-training permission.

2. Performance and payment

2.1. OwlMeans shall perform with reasonable professional skill and care. The Client shall supply lawful materials, authorised access and timely decisions. Changes to scope, schedule or price require recorded agreement; estimates do not authorise unlimited work. Delays caused by missing dependencies shall be explained with revised dates. Subcontracting remains OwlMeans’ responsibility and processing subcontractors follow the DPA.

2.2. Invoices fall due as stated in the order; deposits, expenses and third-party charges must be disclosed before acceptance. OwlMeans may suspend materially overdue business work after notice and reasonable opportunity to pay. Consumer remedies cannot be withheld through an unlawful suspension. Defective work shall be addressed against agreed criteria; silence alone is not consumer acceptance or loss of remedies.

3. Deliverables, confidentiality and data

3.1. Upon payment for the relevant deliverable, OwlMeans assigns its transferable economic copyrights in bespoke code and documentation, including reproduction, storage, modification, distribution and making available online, to the extent legally effective. Where Polish law requires written signed form, the assignment shall be completed in the signed SOW or other compliant instrument; until then, the Client receives a licence to use, modify and deploy the paid deliverable. Moral rights remain where non-transferable. Pre-existing tools and third-party/open-source materials retain their licences; the Client receives the licence necessary to use incorporated OwlMeans materials.

3.2. Each party shall protect the other’s confidential materials, disclose them only to authorised persons under confidentiality duties, and use them only for the engagement. Exceptions cover independently developed, lawfully obtained or public information and legally compelled disclosure, with prior notice where lawful. No portfolio publication, testimonial or own-model training permission is implied.

3.3. Customer personal data is processed under the DPA and actual instructions. AI assistance may be used with appropriate confidentiality and supplier controls; deliverables require professional review. The SOW shall identify any agreed AI functionality and responsibility for applicable interaction notices, output markings, publication disclosures and specialist assessment. Illustrative reviews or testimonials must not be published as real experiences. No guarantee of error-free output, copyright exclusivity or regulated-use suitability is made. Agreed conformity, security and statutory obligations remain binding; allocating Client tasks does not waive OwlMeans’ own duties. Neither the engagement nor access to Client material grants independent agent/pipeline-improvement or own-model-training permission.

4. Cancellation, withdrawal and disputes

4.1. The Client may request termination or rescheduling through support. A disclosed booking cutoff may govern reasonable reserved-time compensation, reduced for rebooked time and saved costs; no arbitrary penalty or blanket forfeiture applies. For unfinished SOWs, lawful charges reflect accepted completed work and justified commitments, with unused advances refunded. OwlMeans may terminate a material uncured breach after notice; urgent unlawful use may require immediate suspension. Handover and processing return/deletion remain due.

4.2. Eligible distance-contract consumers have 14 days to withdraw by an unequivocal declaration to support or the postal address. The withdrawal instructions and optional model form apply with “commissioned services” as the service. Early work requires an express request and proper information; only a lawful proportionate amount is deductible. Full-performance loss of the right requires all statutory consents and acknowledgment. Refunds due are paid within 14 days of receipt by the original payment method unless otherwise agreed without cost.

4.3. Terms sections 17–18 and 23–25 govern complaints, lawful business liability limitations and Polish governing law subject to mandatory local rights. Polish protected sole traders, German and French consumer rights, applicable US protections and statutory local-language requirements remain preserved. No clause removes conformity remedies or imposes compulsory consumer arbitration. French mediation details must be supplied for covered engagements before activation. The Refund and Cancellation Policy summarises request channels; the accepted SOW and these Services Terms govern commissioned-work charges and remedies.