Terms & Conditions
Recorded Effective Date: 30 May 2026
Recorded Last Updated: 30 May 2026
Draft prepared: 6 October 2026. Pending activation. The recorded dates identify the preceding version; this revised draft does not replace it until an announced release.
Draft revised: 10 October 2026. Activation remains pending.
Non-binding summary. These terms cover the website, accounts and the OwlMeans Platform. You keep your inputs and the rights we can transfer in generated work. Review and test code before deployment. The sections below explain charges, cancellation, data, prohibited use and your remedies, with links to the detailed policies. This summary is outside the operative terms.
1. Company identification
1.1. The supplier is Igor Tkachenko OwlMeans Software, trading as “OwlMeans Software, JDG”, a Polish sole proprietor (“OwlMeans”). Its address is ul. Ariańska 9/5, 31-505 Kraków, Poland; NIP 6772507251; EU VAT identifier PL6772507251; REGON 527979906. Email: support@owlmeans.com; telephone: +48 780 256 571. The business register is CEIDG. These proprietor-supplied particulars do not represent an independent registry or VIES check.
1.2. The Company information / Legal notice gives the trader’s identity, regional disclosures and conditional infrastructure/switching information. OwlMeans is the public brand and OwlMeans Platform the legal product name; the supplier is the proprietor, rather than a separate corporation.
2. Acceptance of Terms
2.1. Account registration requires an affirmative acceptance of the supplied Terms by the individual Customer or an authorised organisation representative. The account-use contract starts when registration is completed and access is provided following that acceptance. A paid order requires separate affirmative purchase acceptance under the Subscription and Billing Agreement. Registration alone does not place an order or authorise a charge. Browsing alone does not accept a paid agreement or consent to optional processing.
2.2. The version supplied at acceptance governs the relevant contract until lawfully replaced under section 22. OwlMeans shall identify that version, allow it to be retained and provide the legally required contract confirmation on a durable medium. A mutable web link does not retrospectively change an accepted version. These pending drafts do not amend existing contracts merely because they appear on a legal page.
2.3. Website and Platform inquiry forms require acceptance of these inquiry-use conditions and acknowledgment of the Privacy Policy. An inquiry receipt records queue acceptance, rather than an account, purchase, confirmed appointment, agreed SOW or completed request handling. Statutory complaints, withdrawal and data-rights requests remain available by email, phone or post without general Terms acceptance. No required checkbox grants optional marketing, analytics, improvement or training permission.
3. Definitions
3.1. “Service” means the OwlMeans website and the enabled OwlMeans Platform functions. “Customer” means the accepting individual or organisation. “User” means a person authorised to use the Service for a Customer. “Account” means the access record and associated organisation permissions. “Subscription” means a recurring paid plan accepted in a separate order. “Consumer” includes persons receiving mandatory consumer protections, including Polish non-professional sole traders where applicable.
3.2. “Customer Content” means inputs supplied by or for the Customer, including prompts, user stories, documents, repositories, configuration and application data. “Output” means material generated through the Service. “Purchased credits” means topped-up units paid for to fund eligible Platform work; an included “credit limit” is a time-limited plan allowance with no cash value. “Order” means an accepted purchase offer; “SOW” means an agreed statement of work for commissioned services. An estimate is not an agreed spending cap or fixed quotation unless expressly accepted as such.
4. Description of Services
4.1. Enabled features can include organisation accounts, projects and stories, AI analysis and coding, repository import/conversion, GitHub operations, previews, publishing and domain configuration, generated-application OIDC/SSO and authorised API/MCP access. Availability depends on the plan, accepted offer and deployed feature. Documentation of an integration does not promise its availability. Commissioned development and bookings follow Services Terms, whose accepted SOW defines deliverables, price, payment, handover and rights.
4.2. Use requires internet access, a current JavaScript-capable browser, essential cookies or equivalent storage, and a reachable email address or supported identity provider. Optional tracking is unnecessary for access. Local execution additionally requires the disclosed compatible environment and customer-selected inference service. Local/delegated inference may keep selected credentials and model calls on customer infrastructure; authentication, metadata and other cloud operations can still be remote.
4.3. Conversion does not guarantee compatibility with every repository. Preview and production configurations differ; publication can expose content publicly. The Customer must control connected repositories and domains and configure DNS correctly. AI-generated work may be inaccurate, insecure, incomplete or infringing; review and testing remain necessary under section 17. Alpha status does not remove agreed functionality or statutory remedies.
4.4. Inquiry forms collect the required email, subject and message and optional contact preferences/files for request handling. The current limits are 5 attachments, 5,000,000 bytes each and 20,000,000 bytes total, of the displayed image, PDF, CSV or plain-text types. Remove unnecessary personal data and metadata and agree a protected channel for credentials or sensitive material. File inspection is not a safety or anonymisation guarantee; bot verification does not establish sender identity. The licence is limited to receiving, securely transmitting and handling the inquiry. Privacy and Cookie Policies explain copies, security processing and retention; no testimonial, portfolio or dataset permission is implied.
5. Eligibility
5.1. Users must be at least 18 years old, have contractual capacity and, where acting for an organisation, its authority. The Service is intended for adults. An age restriction alone does not excuse OwlMeans’ duties if children’s personal data is actually encountered; report suspected unauthorised access to support.
5.2. Access is subject to applicable sanctions, export controls and restrictions on the requested activity. The Service may not be used where supplying or receiving it would be unlawful. No country exclusion is implied solely by a supported language. Any additional territorial restriction must be disclosed before contracting and applied consistently with mandatory non-discrimination and consumer law.
6. Accounts and registration
6.1. Provide accurate, current contact and billing information and promptly correct material errors. Organisation administrators manage membership and permissions and must limit access to authorised Users. A User’s personal privacy choice does not grant rights over another person’s content.
6.2. Protect credentials, connected-service tokens and devices, use available security controls and promptly report compromise. Use designated secret controls rather than ordinary prompts; rotate exposed credentials. The Customer is responsible for its authorised instructions and reasonable access controls, without strict liability for every unauthorised event regardless of fault. Local logout does not necessarily revoke independent API/OAuth tokens or end all identity-provider sessions; the Privacy and Cookie policies explain those distinctions.
7. Acceptable use
7.1. The Acceptable Use Policy forms part of these Terms. It prohibits illegal activity, rights infringement, fraud, spam, harassment, harmful or prohibited AI uses, malicious code, unauthorised intrusion and evasion of access, payment or resource controls. Legitimate authorised testing must remain within the disclosed scope and must not harm others. Customer-operated applications must have their own lawful end-user rules.
7.2. Respect displayed plan, token, compute, API, concurrency, storage and spending limits. A technical admission threshold is not permission for unbounded expenditure. OwlMeans may proportionately restrict abusive workloads after explaining the issue and available remedy; an undisclosed limit cannot silently reduce purchased entitlements. Suspension, moderation and challenges follow section 20 and the detailed policy.
8. Subscriptions and billing
8.1. The Subscription and Billing Agreement governs subscriptions and top-ups, including purchases on Free. Free includes one lifetime project and one story per month, with no weekly credits, conversion allowance or production publishing. Pro includes one project per month, one story per subscription week, one production site and a 100,000-credit allowance renewed every seven days from its subscription anchor. Unused included credits do not carry over; purchased credits have no routine expiry while account access remains available and do not unlock Pro features.
8.2. Pro’s disclosed base price is EUR 18 per month for EU/EEA billing countries and USD 20 elsewhere, before applicable tax. The final checkout total governs the order. Pro renews monthly until cancelled; payment methods and the recurring amount must be disclosed before affirmative purchase consent. Stripe handles supported payments; storing a payment method does not authorise unrelated charges. Failed renewal can end paid capabilities after the paid period, with current allowance and top-up handling governed by the billing agreement.
8.3. At the reference rate USD 1 purchases 50,000 credits. Metered AI work depends on model, token/cache/context categories and the operation tariff. Current service markups are 20% for conversion/repair, 37% for modification/utility and 120% for initialisation/story/other metered work, added to configured base model tariffs (multipliers 1.2, 1.37 and 2.2). These are not representations of exact supplier invoice costs. Available limits fund work before top-ups; moderation is Platform-paid. The billing agreement details top-up tiers, estimates, delegated inference, purchase adjustments and spending safeguards. Price increases require its notice and affirmative-acceptance protections.
9. Taxes
9.1. Before purchase, OwlMeans shall disclose the total price including determinable VAT, sales tax and mandatory charges, or explain the calculation where a total cannot reasonably be determined in advance. A tax-exclusive business reference price is not the final consumer price. Recurring periods, tax treatment, currency and any lawful conversion or purchase adjustment must be clear before the order.
9.2. Provide accurate billing country and any valid business tax identifier needed for the applicable treatment. Reverse charge, exemptions and customer reporting apply only where legally justified; an identifier alone does not establish eligibility. OwlMeans remains responsible for its own collection, invoicing and reporting duties. No prohibited payment-method surcharge is authorised. Tax corrections and refundable components follow the billing agreement and Refund and Cancellation Policy.
10. Cancellation and refunds
10.1. Cancel Pro through Platform billing controls, the public cancellation function or support@owlmeans.com. Ordinary cancellation normally stops renewal at the paid period end; it is separate from account deletion, statutory withdrawal and termination for defective supply. The Refund and Cancellation Policy explains procedures, timing, unused credits, failed payments and regional rights, subject to the billing agreement’s commercial rules.
10.2. Eligible EU/EEA consumers generally have 14 days from contract conclusion to withdraw without a reason. Send an unequivocal declaration by email, post or the public withdrawal function; the instructions and optional model form describe the process. Statutory extensions and applicable regional rights remain. Refunds due are made within 14 days of receiving withdrawal, normally by the original payment method without cost.
10.3. An early-performance deduction requires a valid express request and proper information. Pro’s lawful deduction apportions the whole price by elapsed time over the actual first subscription period, with no additional charge for used weekly allowance. Top-up consumption alone does not remove withdrawal rights; only lawful authorised consumption under the applicable classification can support a deduction. Full-performance and digital-content exceptions require every statutory consent, acknowledgment and confirmation condition; no blanket waiver applies. Unused purchased credits are reimbursed when all Platform access ends, subject to lawful deductions.
10.4. Non-supply, nonconformity, unlawful charges and mandatory termination/refund rights remain independently available under section 17. Commissioned-services cancellation, saved costs, accepted work and withdrawal follow Services Terms; no undisclosed cutoff, automatic no-show penalty or blanket forfeiture applies.
11. Free trials and promotions
11.1. Free is a plan, rather than an automatically converting paid trial. A credit purchase does not enrol the Customer in Pro. A trial or promotion applies only if offered with its duration, eligibility, included work, limits, expiry, post-promotion price and any intended conversion disclosed before acceptance. No automatic paid conversion occurs without valid purchase/renewal consent and required reminders.
11.2. Where included in the accepted offer, promotional conversion covers one lifetime conversion and up to 1,000,000 credits of AI work. Excess can use included limits or top-ups only within valid spending authority; stage estimates are not fixed quotations. A call in flight when the cap is crossed is covered, while later calls may be metered. Temporary Free local-inference access ends at the disclosed promotion deadline; paid access follows Pro. The billing agreement supplies the detailed rules; a published example does not create an unoffered promotion.
12. Intellectual property rights
12.1. The Platform, brands, documentation, reusable tools and pre-existing materials remain the property of OwlMeans or their respective owners. Subject to the contract, the Customer receives the access and use rights needed for the purchased Service. Open-source materials retain their licences, including permissions those licences independently grant; these Terms do not override them.
12.2. OwlMeans assigns its transferable rights, if any, in Output to the Customer upon creation. This is a contractual allocation, not a guarantee of copyright, exclusivity or uniqueness. Where mandatory signed form is needed, the parties shall complete it; meanwhile OwlMeans grants a perpetual, worldwide, royalty-free licence to use, modify, reproduce, distribute and sublicense its available Output rights. Third-party code and assets retain their licences and notices. Commissioned deliverables follow the separate payment and signed-transfer rules in Services Terms.
13. User content and data
13.1. The Customer retains its applicable rights in Customer Content and shall have authority to submit it and issue processing instructions. It grants OwlMeans only the rights needed to deliver, secure and support the requested Service, including transmission to properly authorised suppliers. No public portfolio, testimonial, marketing or unrelated dataset licence is implied.
13.2. Non-public inputs and outputs are confidential. OwlMeans shall limit access and disclosure to authorised personnel and suppliers under appropriate confidentiality duties for delivery, security and support. Exceptions cover information independently developed, lawfully received without restriction or made public without breach, and legally required disclosure, with prior notice where lawful. Customer-authorised publishing or sharing can make selected material public; similar AI output for others is not permission to disclose confidential inputs.
13.3. Independent agent/pipeline improvement and own-model training are separate proposed optional purposes and remain inactive. Accepting Terms or requesting work grants neither. The Privacy Policy’s improvement and training sections explain separate consent, narrow prompt/output eligibility, excluded repositories/files/embedded content, hosted-user data, secrets and sensitive or unauthorised material, supplier-output restrictions, withdrawal and existing-model rights assessment. Essential diagnostics and work on the Customer’s project do not authorise independent dataset reuse. No universal provider zero-retention or no-training assurance is made without verified contractual and account controls.
14. Privacy and data protection
14.1. The Privacy Policy describes data categories, purposes and lawful bases, recipients, international transfers, retention, security, rights and separate optional choices. OwlMeans controls account, billing, security and correspondence data; it processes customer-controlled project/application personal data on instructions under the DPA. The DPA provides confidentiality, appropriate security, breach notification, rights/audit assistance, supplier duties and return/deletion; required annexes must identify actual processing and safeguards before it applies.
14.2. The Cookie Policy explains essential and optional cookies, localStorage, IndexedDB and browser/device access, preferences and revocation. Google reCAPTCHA protects selected workflows against bots, fraud and abuse; security processing does not authorise optional tracking or content reuse. Optional refusal does not reduce core access. A Customer operating a generated application must supply its own appropriate notices and permissions; its users’ rights are not waived by the Customer’s acceptance.
15. Third-party services
15.1. The Subprocessor schedule distinguishes confirmed suppliers, customer subprocessors, controller-facing services and independent/customer-selected services. Selected AI routes can involve OpenAI, Anthropic, OpenRouter and an onward provider, Together AI or Hugging Face; every project is not sent to every listed supplier. Inference can expose the authorised prompts/context/output needed for that call; model downloading alone does not establish project-data transmission. Actual entities, account terms, locations, retention and transfer safeguards require verification before authorised processing.
15.2. GitHub, Stripe, Google sign-in, Google reCAPTCHA, Hetzner, Cloudflare, Mailgun, Gmail, measurement and diagnostic services have roles described in the Privacy Policy and schedule. Connect external accounts only with authority; customer-selected services may impose their own terms and charges disclosed before use. OwlMeans remains responsible for its contracted delivery and its subprocessors under the DPA; supplier failure is not a blanket exclusion of consumer remedies or security duties.
16. Service availability
16.1. OwlMeans shall provide agreed functions and applicable security/conformity updates. Maintenance, outages, security responses and supplier interruptions can affect access. Give reasonable advance notice of planned material maintenance and prompt information about significant unplanned disruption where practicable. Alpha features may change or fail, subject to section 22 and mandatory rights.
16.2. No numerical uptime, backup, response-time or service-credit commitment is included by default. The Service Level Agreement explains support, availability scope and how an expressly accepted service-level schedule specifies measurable commitments and credits. An uncompleted schedule creates no numerical guarantee. SLA credits do not displace statutory conformity, refund, damages or termination remedies; source export alone does not establish a complete hosted-data backup.
17. Disclaimers, warranties and conformity
17.1. AI Output requires appropriate verification. The Customer shall review and test generated code, dependencies, security, licences, deployment and operations, and obtain specialist advice for regulated uses. OwlMeans does not promise error-free or unique Output, universal compatibility or fitness for an undisclosed regulated purpose. It remains responsible for its own agreed performance, security and legal obligations.
17.2. For business customers, to the extent lawful and except for expressly agreed warranties, the Service and AI Output are supplied as available without implied warranties of merchantability, fitness for an undisclosed purpose or non-infringement. This business disclaimer does not apply to Consumers or remove mandatory guarantees; alpha labelling provides no exemption.
17.3. Where applicable digital-service law requires, supply must meet agreed and objectively required functionality, compatibility, accessibility, continuity and security, with necessary updates throughout continuous supply. For non-supply, the Consumer may require supply and terminate if it remains absent; immediate termination applies where statutory conditions permit. For nonconformity, correction must occur without charge, unjustified delay or major inconvenience. Price reduction or termination/refund applies where correction is impossible, refused, unsuccessful, sufficiently delayed or the defect is sufficiently serious. Minor paid-service defects do not justify termination where law so provides; statutory evidential rules and more favourable national rights remain.
17.4. Required updates shall be notified with installation information. For a single act or series of individual acts of supply, necessary updates remain due for the period the Consumer may reasonably expect under applicable law. A missed update limits responsibility only where the law’s specific conditions are satisfied. No complaint deadline invented by these Terms shortens statutory rights. The Refund and Cancellation Policy explains remedy requests; the billing agreement contains the conditional French guarantee notice, whose applicable statutory model must be validated before covered activation.
17.5. The Platform is an OwlMeans-branded AI development system using third-party models; OwlMeans retains its applicable provider/deployer duties. AI involvement must be identified in the relevant interaction. Customer-created AI features require a separate assessment; AI-assisted coding alone does not make every application an AI system. Preserve legally required provenance/markings and interaction or first-exposure notices for final text/media where applicable. Do not present illustrative testimonials as real experiences. A public-interest-text human-review exemption needs actual substantive human review or editorial control and editorial responsibility; AI review alone is insufficient.
18. Limitation of liability
18.1. For business customers only, aggregate contractual liability for the affected Service is limited to fees paid for that Service in the preceding 12 months; indirect lost profits are excluded to the extent lawful. The cap and exclusion do not apply to fraud, intentional wrongdoing, gross negligence, personal injury or liability that cannot lawfully be limited.
18.2. These limits do not apply to Consumers, protected Polish sole traders or statutory data-subject compensation. They do not restrict mandatory conformity, withdrawal or refund rights. Each party remains responsible for its own unlawful conduct; a supplier limitation cannot expand this cap or exempt OwlMeans from its own duties.
19. Indemnification
19.1. For business customers other than Consumers, the Customer shall indemnify OwlMeans for reasonable amounts finally awarded to a third party, or settled with the Customer’s written approval, arising directly from Customer Content supplied without necessary rights or the Customer’s deliberate unlawful use in breach of section 7. This obligation covers only loss attributable to that conduct, not OwlMeans’ own fault, unaltered Platform technology or generated defects unrelated to the Customer’s unlawful instructions. It creates no consumer indemnity or disproportionate penalty.
19.2. OwlMeans shall promptly notify the claim, reasonably mitigate loss and allow the Customer to assume the defence with suitable counsel where no material conflict of interest prevents it, or otherwise participate in the defence. The parties shall reasonably cooperate. A settlement may not admit the Customer’s liability or impose non-monetary duties without its approval. Recoverable costs must be reasonable and documented, without double recovery; mandatory law prevails.
20. Account suspension and termination
20.1. OwlMeans may restrict affected content or functionality proportionately for unlawful content, a material Terms/AUP breach, a credible security risk or a payment failure under the billing agreement. Except where immediate action is necessary or notice is legally prohibited, give advance reasons, the affected scope and a reasonable opportunity to respond and cure. Immediate action does not remove mandatory DSA statement-of-reasons duties, including their applicable timing. Urgent measures shall be reviewed promptly; no unrestricted right to remove paid access without cause is granted.
20.2. Termination for a remediable material breach requires notice and a reasonable cure opportunity. A Customer may close an account through support and separately cancel purchases under section 10. OwlMeans shall give reasonable advance notice of permanent discontinuation, protect accrued rights and permit export where lawful and feasible. Outstanding lawful charges remain due; unused purchased credits and prepaid unprovided service follow applicable refund rights, with no automatic punitive forfeiture. Return/deletion follows section 21 and the DPA.
20.3. Report illegal or infringing content to support@owlmeans.com with its precise location, grounds and necessary supporting information. The Acceptable Use Policy explains notices, human review, challenges and conditional copyright procedures. Where the DSA applies, applicable notice-and-action and reason-giving duties remain; online-platform complaints and external dispute mechanisms depend on the service role and lawful exemptions. Hosting customer applications does not automatically establish every online-platform duty. No DMCA safe-harbour or registered designated-agent status is claimed without establishing it.
21. Data retention, deletion and export
21.1. Cancelling Pro does not itself delete the Account or all project data. Before closure, export available source and request other needed data from support. Source export does not necessarily include hosted databases, histories or every digital asset. OwlMeans shall explain available formats and material limitations and provide any mandatory retrieval opportunity. No arbitrary fixed deletion period is represented where the deployed backup/supplier schedule remains unverified.
21.2. The Privacy Policy gives purpose-based retention, restricted legal/financial evidence and actual temporary-record deadlines; the DPA provides customer-directed return or deletion and existing-copy handling for instructed personal data. Closure or project deletion does not erase every payment ledger, trace, delivered email, supplier copy or backup. Legally retained data must be identified, restricted and protected; a missing automatic timer does not authorise indefinite retention.
21.3. Where EU Data Act Chapter VI applies, request switching to another provider/own infrastructure or erasure through support. Notice shall not exceed two months; transition normally finishes within 30 calendar days. A technically necessary justified extension requires notice within 14 working days and may not exceed seven months; the Customer may extend transition once for its own purposes. OwlMeans shall provide reasonable assistance, continuity and security and disclose known risks.
21.4. The covered contract ends on successful switching, or at notice-period end for requested erasure. Retrieval remains available for at least 30 calendar days after transition, followed by required erasure with restricted lawful retention identified. The switching and infrastructure notice must identify exportable data/assets, formats, interfaces, exclusions and infrastructure particulars before an in-scope offer activates. Exclusions may not obstruct switching. No switching fee applies from 12 January 2027; earlier disclosed lawful reduced charges cannot exceed direct switching costs. Any custom-service or time-limited non-production evaluation exemption must be justified and disclosed; alpha branding creates none.
21.5. Where applicable consumer digital-service law requires following termination, the Consumer may request retrieval of its non-personal content free of charge, without hindrance, within a reasonable time and in a commonly used machine-readable format. Retrieval is subject only to the law’s specific exceptions for content useful solely within the Service, content relating only to service activity, or aggregated content that cannot be separated without disproportionate effort. OwlMeans shall refrain from further use except as legally permitted; the statutory further-use exception for jointly generated content still usable by others does not itself remove retrieval rights. This right is distinct from GDPR rights and Data Act switching and is not limited to the source-export feature.
22. Changes to Services and Terms
22.1. Changes require an identified valid reason, such as a legal/security requirement or a specified feature/dependency change, and must respect agreed supply. Give advance clear durable notice of material changes, their reason, scope, effective date and available rights. No retroactive amendment changes completed orders, accepted usage or permissions for Customer Content. New optional data purposes need separate valid permission.
22.2. Under applicable consumer digital-service law, a modification beyond maintaining conformity requires contractual authority, a valid reason and no added charge. If it negatively affects access/use beyond a minor extent, provide reasonable advance durable notice and the statutory free termination right, generally within 30 days of notice or modification, whichever is later. The applicable unchanged-service option and more favourable national rights remain. No general discretionary change clause overrides those conditions.
22.3. Price, base-tariff or markup increases, and material reductions of included entitlements, follow the billing agreement: at least 30 days’ durable proposal, earlier where required, and affirmative acceptance before an existing Customer is charged more or the reduction applies. Silence, continued account availability, stored credentials and prior top-ups are not acceptance. Protect already authorised work and agreed supply; allow lawful cancellation and unused-credit/prepaid-unprovided-service refunds on exit. Continued use alone is not an unrestricted power to amend these Terms.
23. Governing law
23.1. Polish law governs subject to mandatory protections of the Consumer’s habitual residence under applicable conflict-of-laws rules. A choice of law does not remove those protections. Polish non-professional sole traders receive consumer safeguards where statutory conditions apply. Mandatory local-language requirements are preserved; no English-precedence clause removes regional rights.
24. Dispute resolution
24.1. Send a complaint describing the account/order, event and requested remedy to the contact channels in section 25. OwlMeans shall respond to Polish consumer complaints within 14 days where required and otherwise without undue delay. Provide proportionate identity information only; a portal login or optional consent is not a prerequisite for statutory complaints.
24.2. Kraków courts have jurisdiction for business disputes only where lawful. Consumers retain statutory rights to competent courts, including their home forum where applicable; contractual venue does not remove them. Mandatory ADR information shall be supplied, including actual designated French mediator particulars before covered sales. The discontinued EU ODR platform is not a complaint route. Court remedies and applicable regulator/DSA mechanisms remain available.
24.3. No compulsory arbitration or class-action waiver is imposed. US customers retain applicable federal/state renewal, cancellation, warranty and privacy protections. Dispute provisions in an independent supplier’s terms do not automatically amend the Customer’s contract with OwlMeans.
25. Contact information
25.1. For contractual notices, support, complaints, security/copyright reports, withdrawal, cancellation or data-rights requests, contact support@owlmeans.com, +48 780 256 571, or Igor Tkachenko OwlMeans Software, ul. Ariańska 9/5, 31-505 Kraków, Poland. The Company information document repeats these channels and regional notice particulars. Email and post remain available if a form fails; proportionate verification may be needed to act on a request, without requiring optional permission or unnecessary credentials.
26. General provisions
26.1. Mandatory law prevails. For their scopes, an expressly agreed Order/SOW governs commercial particulars, the DPA governs processing, and the Subscription and Billing Agreement governs purchases; these Terms and the incorporated AUP govern general Service use. The Refund Policy explains rather than reduces those rights. The SLA supplies commitments only when an actual schedule is accepted. Privacy and Cookie Policies give information rather than a contractual waiver. Non-binding summaries cannot override operative clauses; ambiguity shall be resolved consistently with mandatory consumer law.
26.2. If a clause is invalid, the remainder applies only so far as the contract can lawfully continue. Invalid consumer terms are not automatically rewritten into the closest enforceable restriction. A delay in enforcing a right is not its waiver; a waiver of one event does not waive later events.
26.3. Neither party may transfer contractual obligations without any consent legally required. OwlMeans may transfer a business contract with its undertaking only if accrued rights and data safeguards remain protected and reasonable notice is given; a consumer transfer may not reduce guarantees without the consent required by law. This does not restrict the Customer’s granted Output licence or lawful data switching.
26.4. An event beyond reasonable control excuses only performance actually prevented, to the extent lawful. The affected party shall promptly explain its impact, mitigate it and resume performance; ordinary lack of funds or foreseeable supplier failure is not automatically force majeure. Statutory refunds, conformity, termination and security duties remain. Prolonged interruption permits the otherwise applicable ending/remedies rather than indefinite suspension of prepaid supply.
26.5. The accepted Terms and expressly incorporated agreements/order constitute the agreement for their stated scope, without excluding mandatory pre-contract information, misrepresentation remedies or statutory rights. Changes require section 22’s lawful process; no general entire-agreement clause erases binding consumer representations.