Platform Subscription and Billing Agreement
Recorded Effective Date: 4 October 2026
Recorded Last Updated: 4 October 2026
Draft prepared: 6 October 2026. Pending activation. Recorded dates concern the preceding version; this draft takes effect only through an announced release.
Draft revised: 10 October 2026. Activation remains pending.
Non-binding summary. This agreement covers subscriptions and credit purchases on every plan, including Free. Pro renews monthly until cancelled. Weekly credit limits expire; purchased credits do not expire while your account remains available. Applicable withdrawal and refund rights remain protected. This summary is outside the operative agreement.
1. Contract and offer
1.1. The supplier is Igor Tkachenko OwlMeans Software (trading as “OwlMeans Software, JDG”), NIP 6772507251, EU VAT identifier PL6772507251, REGON 527979906, ul. Ariańska 9/5, 31-505 Kraków, Poland; support@owlmeans.com; telephone +48 780 256 571. “Customer”, “Service” and “Output” have the meanings in Terms & Conditions. This Agreement governs subscription and credit orders accepted by OwlMeans, including top-ups without Pro. An order requires affirmative acceptance and a payment obligation clearly identified before submission. The accepted offer and applicable text shall be confirmed on a durable medium.
1.2. Accepting this Agreement at account registration does not place an order or authorise a charge. A subscription, top-up or express request for early performance does not grant email-marketing, agent/pipeline-improvement or own-model-training permission. Those separate choices are described in the Privacy Policy. Neither refusal nor withdrawal of an optional choice reduces the purchased entitlements. Google reCAPTCHA is used for bot, fraud and abuse prevention where selected in protected workflows. This security processing follows the Privacy Policy and Cookie Policy, rather than constituting an optional marketing or training grant.
2. Plans and credit accounting
2.1. Free includes one lifetime project and one story per month, with no weekly credit limit, conversion allowance or production publishing. A credit purchase does not unlock Pro features. Pro includes one project per month, one story per subscription week, one production site with customer domain/sign-in capabilities and a 100,000-credit limit renewed every seven days from the subscription anchor. Unused weekly credits do not carry over and have no cash value.
2.2. Pro costs EUR 18 per month before applicable tax for EU/EEA billing countries, and USD 20 elsewhere before applicable tax. Consumer offers must show the total including determinable taxes and mandatory charges before the order. Currency depends on billing country; no exchange conversion applies to these fixed Pro prices. The recorded checkout total governs the order.
2.3. Purchased credits fund eligible AI work within the organisation and billing territory, including the service component in the metered tariff below. They purchase OwlMeans services, rather than a direct payment to a model supplier, and are not transferable, a bank deposit or a means of payment to third parties. At the reference purchase rate USD 1 buys 50,000 credits. Available credit limits are used first, the soonest-expiring first, then topped-up lots oldest first. Purchased credits have no routine expiry; no blanket cash-redemption entitlement applies outside withdrawal, contractual refund or mandatory law.
2.4. Standard top-up amounts are USD 5–500, subject to lower account limits and the amount displayed before purchase. Initial limits are USD 20 per purchase and USD 50 total; higher tiers are 50/100, 100/250, 250/500 and 500/1,000 USD respectively. Promotion thresholds use billed usage of USD 40, 80, 200 and 400; the last two also require seven and fourteen days from the first qualifying payment. An operator may apply a justified hold or individual limit; an uncapped tier requires operator approval and remains subject to the standard purchase maximum. Total capacity counts past qualifying purchases, adjusted for refunds, plus live checkout reservations; it is not a rolling-period allowance. The application shall explain remaining capacity.
2.5. EU/EEA top-ups may be charged in EUR after a displayed conversion; the credit value remains USD-based. Any service-price adjustment must be disclosed within the total and lawful. No prohibited payment-method surcharge is authorised by this Agreement. Refundable price components and taxes follow the applicable refund basis.
2.6. A promotional conversion, when included in the accepted offer, covers one lifetime conversion and up to 1,000,000 credits of AI work. Stage estimates show the allowance/limit/top-up split; excess can cost credits and estimates are not a fixed quotation. A call in flight when the cap is crossed is covered, but later calls may be billed. This clause does not authorise spending beyond an agreed maximum. The offer must state the promotion deadline and any retained entitlement. Temporary Free local-inference access expires with its disclosed promotion; paid local-inference access follows Pro.
2.7. The current service markup for customer-billed model operations is 20%–120% added to the applicable configured base model tariff, giving a total of 1.2–2.2 times that tariff. It pays for the Platform’s orchestration, software and operation of the requested service. The percentage is calculated over the base tariff, rather than over the final billed price. That reference tariff is not a representation of the exact supplier invoice cost for each request; supplier discounts, routes and invoice arrangements may differ. The current operation rates are:
| Model operation | Service markup over the base tariff | Total multiplier |
|---|---|---|
| Conversion and repair/fixer calls | 20% | 1.2 |
| Customer-directed modifications and utility work, including project-renaming code changes | 37% | 1.37 |
| Project initialisation, story work and other metered operations | 120% | 2.2 |
2.8. The metered amount depends on the actual model, applicable input/output and cache token categories, any disclosed long-context rate, and the operation multiplier. Before authorisation, OwlMeans shall make the applicable base tariff, markup, calculation basis and available spending controls clear; an admission-balance threshold is not a quotation or spending cap. Any estimate shall be identified as such. Platform-paid moderation does not debit customer credits. Included allowances can cover eligible work, and available plan credit limits can fund metered work before topped-up credits are used. Customer-paid local or delegated inference is not charged as Platform-provided model inference, although separately requested remote work may still be metered. This markup does not include tax, currency conversion or a separately disclosed lawful purchase-price adjustment under clause 2.5, and does not authorise otherwise unapproved spending.
3. Renewal, failed payment and cancellation
3.1. Pro renews each month at the disclosed recurring total until cancelled. Cancellation is available through the Platform billing controls, its public cancellation function, or support@owlmeans.com, and normally ends the subscription at the paid period end without another renewal. Cancellation is distinct from statutory withdrawal and account deletion. Mandatory extraordinary termination rights remain available; reasons submitted through the public function shall be reviewed without undue delay.
3.2. Failed renewal can end paid capabilities after the paid period. No new weekly limit is issued after the entitlement ends; a current seven-day limit survives ordinary cancellation or failed renewal until its own expiry. Top-ups remain on the account. Statutory withdrawal ends Pro immediately and removes its open weekly limit. Ending all Platform access results in reimbursement of unused purchased credits, subject to lawful deductions, rather than mere forfeiture. Refunds for nonconformity and unlawful charges remain available.
4. Withdrawal instructions
4.1. A consumer entitled under EU/EEA law may withdraw within 14 days of concluding the relevant contract without giving a reason. Other mandatory regional rights, including UK rights where applicable, are preserved. An expressly offered later deadline is honoured, without shortening statutory extensions for missing information, holidays or other legal reasons. Automatic renewal alone does not create a fresh initial withdrawal period unless applicable law or the transaction requires one.
4.2. Send an unequivocal declaration before expiry to support@owlmeans.com, the address in clause 1, or the public withdrawal function linked from the Platform and website. The form below is optional. OwlMeans shall acknowledge electronic submissions promptly on a durable medium. A mismatch, login restriction or technical problem does not remove a timely valid declaration made by another available method.
4.3. OwlMeans shall reimburse sums due without undue delay and within 14 days of receiving the declaration, using the original payment method unless otherwise expressly agreed without cost. If the consumer expressly requests early performance after proper information, a lawful proportionate service charge may be deducted. Without the necessary request or information, no such charge is due.
4.4. For Pro, the deduction is the whole subscription price apportioned by whole elapsed days from the valid start request, or period start if later, to receipt of withdrawal, over the actual first subscription period. No separate deduction is made for weekly credits used. For top-ups, unused credits are reimbursed; used credits may be charged only where legally valid early-performance requirements and the appropriate service/content classification justify it. Consumption without valid authority, including incidental operations or debt settlement, does not itself extinguish the right. A blanket waiver upon purchase is ineffective. Any full-performance or digital-content exception applies only if all statutory conditions and durable confirmation are satisfied.
5. Model withdrawal form
Complete and send this form only if you wish to withdraw:
To: Igor Tkachenko OwlMeans Software (trading as “OwlMeans Software, JDG”), ul. Ariańska 9/5, 31-505 Kraków, Poland; support@owlmeans.com; telephone +48 780 256 571.
I/We hereby give notice that I/We withdraw from my/our contract for the provision of the following service: ______. Ordered on: ______. Contract/invoice reference (optional): ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s), only if notified on paper: ______. Date: ______. Delete as appropriate.
6. Regional provisions and disputes
6.1. Polish consumer and qualifying non-professional sole-trader rights apply where statutory conditions are met. For German consumers, public cancellation and withdrawal controls must satisfy BGB §§312k and 356a, including durable receipts. French consumers retain applicable electronic cancellation, withdrawal, conformity and mediation rights; a designated mediator must be identified before covered sales activate. Applicable US federal and state law requires disclosed renewal terms, affirmative consent, retained acknowledgment, easy online cancellation and any required reminders or price-change notices. No card charge or renewal may be inferred from optional marketing consent.
6.2. Complaints and mandatory protections follow Terms sections 17 and 23–25. An increase in price, base tariff or operation markup, or a material reduction of included entitlements, for an existing customer’s service shall be proposed on a durable medium at least 30 days before its proposed application, or earlier where applicable law requires. The notice shall identify the affected operations or entitlements, old and proposed rates or scope, the reason, proposed start date, and the acceptance, cancellation and refund options. Reasons may include a documented change to the relevant model supplier’s published reference tariff or a separately described change to the service offered; a reason or notice alone does not authorise unilateral variation. No such increase or reduction applies to an already authorised operation or rewrites completed orders or recorded usage. The acceptance, cancellation and refund safeguards in clause 6.4 apply equally to a material reduction of included entitlements. A range stated in clause 2.7 does not permit silent changes within that range.
6.3. French statutory guarantee notice (draft adaptation; the required model box must be validated before covered activation):
Conformity and hidden defects. For continuous digital supply, conformity and necessary updates are due throughout the contracted supply period, including each renewed Pro period. For legally classified one-off digital supply, the applicable conformity period is two years; the first-year presumption applies. During continuous supply the consumer need establish the defect, not when it arose. Contact the supplier in clause 1 for correction without unjustified delay, charge or major inconvenience. Refusal, unjustified delay, imposed costs, major inconvenience or persisting defects permit the statutory price reduction or termination/refund. A sufficiently serious defect allows an immediate remedy; a minor defect does not justify ending a paid contract. Time unavailable for correction suspends the remaining guarantee period. French Code provisions L224-25-1–31 apply. Separate hidden-defect rights under Civil Code Articles1641–1649 run for two years from discovery and permit the applicable reduction or return/refund. These remedies do not depend on a commercial warranty or surrender of withdrawal rights.
6.4. An existing customer must affirmatively accept a proposed increase before it applies to that customer. Silence, continued account availability, stored payment credentials and earlier top-ups do not constitute acceptance. A revised subscription price applies no earlier than an accepted future renewal; an operation tariff applies only to newly authorised work after the applicable notice and acceptance. If the customer declines, OwlMeans shall honour already agreed supply and allow cancellation without a change-related penalty. Where future supply on the previous terms lawfully ends or the customer elects to exit because of the proposed change, unused purchased credits and any prepaid unprovided service shall be reimbursed subject only to lawful deductions. A statutory longer notice, more favourable refund or other mandatory remedy prevails.
6.5. A reduction may apply prospectively without advance notice if it does not impair agreed rights. A genuinely separate new optional operation may be offered at its disclosed price and accepted before use without changing an existing commitment; relabelling existing work does not avoid clauses 6.2 and 6.4. New customers may accept the rates disclosed in their offer. These provisions do not give OwlMeans a general power to vary concluded contracts without consent or to charge a higher recurring total automatically.
6.6. The Refund and Cancellation Policy supplies request procedures and summaries without reducing this Agreement’s rights or creating a separate billing contract. Applicable US renewal laws require their own notice timing, in addition to clause 6.2. For covered California orders, retain affirmative consent evidence, provide the required acknowledgment and annual reminder, an annual-term renewal notice 15–45 days before renewal, a qualifying trial/promotional period longer than 31 days notice 3–21 days before its end, and a fee-change notice 7–30 days before it takes effect. These are scoped California requirements, not universal deadlines. If an initial contractual proposal is earlier than a required statutory window, send the additional in-window notice. Provide legally required online/equivalent cancellation without an obstructive retention step; other states’ additional protections prevail.